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Shipping and Returns

Delivery update 25th November - We are dispatching most orders within 24-48 hours, however due to parcel volumes, An Post are experiencing delays in many areas.

Delivery times have improved in the past few days and most parcels are delivered within 2-3 days, but do allow up to 5 additional days for delivery in parts of Cork, Kerry, Limerick & Kilkenny.

An Post are delivering 7 days a week. 

International delivery to EU countries are generally within our current estimates as below  

Click and Collect from Naas now available - select Collect from Naas in the shipping options

Sending as a gift? - If the order is sent to a different person to the person ordering, we automatically leave out the delivery docket and add a card. To put a message on the card, just put the message in the comments box at checkout. 

All orders are dispatched from our warehouse / store in Naas Co. Kildare, Ireland  and we deliver to most EU countries. 

Ireland Delivery €3.95 / Free on orders over €49;    UK Delivery €6.95;     European Delivery €9.95

Click & Collect from our store here in Naas now available

No delivery fee. Simply select "Collect from Naas" in the shipping options

IRELAND - Delivery by An Post - Delivery time is currently 3-5days

We dispatch daily at 4.30pm. Currently most orders are dispatched by the following day (Mon to Fri) but due to current parcel volumes, delivery is taking an extra couple of days and please allow 5 days for delivery and a little longer in some areas.

Customer Service phone 045 409028 (Monday to Saturday 9.00am to 5.00pm, Sunday 11.30am to 5.30pm)

Orders up to €49 have a delivery fee of just €3.95. Orders over €49 have free delivery

We use An Post for all deliveries within the Republic of Ireland. On most orders a text will be sent by An Post with tracking details

 

GREAT BRITAIN - Delivery via DPD - Delivery time 3-4 days

Orders to Britain have a delivery fee of just €6.95 - UK delivery is 3-4 days from dispatch and is completed by DPD who will text you approx delivery time on day of delivery.

There are no additional VAT or duty charges applicable as we are based in Ireland. We are unable to ship to Channel Islands, Isle of Man and other off-shore islands

 

EUROPE - Fixed Rate Shipping Just €9.95 - Delivery via DPD. 4-8day service

We Deliver to Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Latvia, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain & Sweden

As we are based in Ireland, Brexit will not affect our EU shipping.

(countries listed only)  4-8 Day delivery just €9.95

A subsidised Continental European delivery service is available for €9.95 and European Deliveries are 3-7 days from dispatch depending on destination .

There are no additional VAT or duty charges for deliveries within EU.

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We use An Post for all our our Deliveries within Ireland and DPD for European and UK deliveries.

Destination Carrier Method

Order Value (€)

Time Charges(€)

Collect from Our store - Toughers Business Park, Naas

Collect Collect All

approx 2 hours

during operating hours

Free

Ireland (Incl N. Ireland)

An Post / DPD

An Post

up to €49

2-3 days

3.95

Ireland (Incl N.Ireland)

An Post / DPD

An Post /DPD

€49+

2-3 days

FREE

UK Mainland

DPD

Courier

All

3-4 days

€6.95

EUROPE -

France, Belgium, Germany, Netherlands, Luxembourg.

DPD

Courier

All

4-5 days

€9.95

Austria, Czech Republic, Denmark, Hungary, Poland, Slovakia, Slovenia

DPD

Courier

All

5-7 days

€9.95

Italy, Sweden, Estonia

DPD

Courier

All

6-8 Days

€9.95

 

RETURNS & REFUNDS POLICY

 

Our Returns Policy

At Candlewarehouse.ie we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

 

Change of Mind

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 30 days, with the order number issued at the time of shipment and we will issue a full refund for the price you paid for the item.

Defective items

You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

Delivery charges, gift wrapping and other services

Unless defective, we cannot refund the charges in returning the goods to us but we do refund the delivery fee if that was applied. 

To return an item - Customers in Ireland

To return an item, please contact us by email info@candlewarehouse.ie or phone (045 409028) letting us know to expect your return (include the order number issued at the time of shipment)

Then wrap the package securely ensuring the jar lid is secured to the jar by masking tape or sellotape and preferably use the packaging the item was sent in.

Include the packing slip.

Then simply download the An Post "Return Pal" app from the app store and select "Candlewarehouse.ie" and complete the details. You can choose to have the item collected or you can drop it to your local post office.

Where a return is for  a change of mind, a collection fee of €3.95 will be applied to any refund. Where the return is due to an error of ours or a manufacturing fault, no fee applies.

 

Other Countries

For returns from other countries we have special rates (€12.10 - €18.35 depending on country) for DPD collections - please email us to arrange collection.

 

Candlewarehouse.ie / Yankee Store
W7B Tougher's Business Park,
Newhall,
Naas,
Co. Kildare.

This returns policy does not affect your statutory rights.

Lost & Missing Deliveries

In spite of all our efforts, there can sometimes be unforeseen delays in delivery. If you believe the delivery is severely overdue , please send us an e-mail at info@candlewarehouse.ie and we will take appropriate action. (Please include the Order Number).

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