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Shipping and Returns

Delivery Update March 1st 2021 

Delivery services are mostly back to normal with only localised delays.

Please note that due to Brexit we no longer offer a delivery service to Britain

EU Delivery - Please note that we are based in Ireland and no extra taxes or duties apply to your delivery as Ireland is within the EU.  

 

 

Sending as a gift? - If the order is sent to a different person to the person ordering, we automatically leave out the delivery docket and add a card. To put a message on the card, just put the message in the comments box at checkout. 

All orders are dispatched from our warehouse / store in Naas Co. Kildare, Ireland  and we deliver to most EU countries. 

Ireland Delivery €3.95 / Free on orders over €49;    UK Delivery - No longer offered;     European Delivery from €9.95-€14.95

 

IRELAND - Delivery by An Post - Delivery time is currently 1-2 days

We dispatch daily at 4.30pm. Currently most orders received by 3pm are dispatched that day (Mon to Fri) and delivered within 1-2days.

Customer Service phone 045 409028 (Monday to Saturday 9.00am to 5.00pm, Sunday 11.30am to 5.30pm)

Orders up to €49 have a delivery fee of just €3.95. Orders over €49 have free delivery

We use An Post for all deliveries within the Republic of Ireland. On most orders a text will be sent by An Post with tracking details

 

GREAT BRITAIN - Due to Brexit, we no longer offer a delivery service to Britain.

 

EUROPE -From Just €9.95 - Delivery via DPD. 4-8day service

We Deliver to Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Italy, Latvia, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain & Sweden

As we are based in Ireland, Brexit will not affect our EU shipping. Please note we cannot deliver to parcel collection services (eg Best Wishes in Spain)

(countries listed only)  4-8 Day delivery from €9.95 - €14.95

A subsidised Continental European delivery service is available from €9.95-€14.95 and European Deliveries are 3-8 days from dispatch depending on destination .

There are no additional VAT or duty charges for deliveries within EU.

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We use An Post for all our our Deliveries within Ireland and DPD for European and UK deliveries.

Destination Carrier Method

Order Value (€)

Time Charges(€)

 

     

 

 

Ireland (Incl N. Ireland)

An Post / DPD

An Post

up to €49

1-2 days

3.95

Ireland (Incl N.Ireland)

An Post / DPD

An Post /DPD

€49+

1-2 days

FREE

UK Mainland - Service No longer offered 

 

 

 

 

 

EUROPE -

France, Belgium, Germany, Netherlands, Luxembourg.

DPD

Courier

All

4-5 days

 

€9.95

Austria, Czech Republic, Denmark, Hungary, Italy Lithuania, Poland, Slovakia, Slovenia.

DPD

Courier

All

5-7 days

 

€11.95

Spain, Sweden, Estonia, Latvia

DPD

Courier

All

6-8 Days

 

€14.95

 

RETURNS & REFUNDS POLICY

 

Our Returns Policy

At Candlewarehouse.ie we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

 

Change of Mind

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 30 days, with the order number issued at the time of shipment and we will issue a full refund for the price you paid for the item.

Defective items

You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

Delivery charges, gift wrapping and other services

Unless defective, we cannot refund the charges in returning the goods to us but we do refund the delivery fee if that was applied. 

To return an item - Customers in Ireland

To return an item, please contact us by email info@candlewarehouse.ie or phone (045 409028) letting us know to expect your return (include the order number issued at the time of shipment)

Then wrap the package securely ensuring the jar lid is secured to the jar by masking tape or sellotape and preferably use the packaging the item was sent in.

Include the packing slip.

Then simply go to An Post's  "ReturnMyShopping" page "Candlewarehouse.ie" and complete the details. You can choose to have the item collected or you can drop it to your local post office.

Where a return is for  a change of mind, a collection fee of €3.95 will be applied to any refund. Where the return is due to an error of ours or a manufacturing fault, no fee applies.

 

Other Countries

For returns from other countries we have special rates (€12.10 - €18.35 depending on country) for DPD collections - please email us to arrange collection.

 

Candlewarehouse.ie / Yankee Store
W7B Tougher's Business Park,
Newhall,
Naas,
Co. Kildare.

This returns policy does not affect your statutory rights.

Lost & Missing Deliveries

In spite of all our efforts, there can sometimes be unforeseen delays in delivery. If you believe the delivery is severely overdue , please send us an e-mail at info@candlewarehouse.ie and we will take appropriate action. (Please include the Order Number).

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