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Shipping and Returns

We aim to dispatch all orders received before 3.30pm Monday to Friday, that same day for next day* delivery in Ireland. (Friday dispatch = Monday Delivery) 


IRELAND - 

Customer Service phone 045 409028 

(Monday to Saturday 9.30am to 5.30pm, Sunday 11.30am to 5.30pm)

FREE Delivery in Ireland (incl NI) on all orders over €49!

Orders up to €48.99 have a delivery fee of just €3.95.

All orders are dispatched from our warehouse / store in Naas Co. Kildare. (open 7 days a week)

We use An Post for all deliveries within the Republic of Ireland and with an Post's new "try again" evening delivery service, if you are not in at first delivery attempt in the morning, in many areas they will automatically try again later the same day. 


European Delivery -

BRITAIN -

Orders to Britain have a delivery fee of just €6.95 - UK delivery is 2-3 days from dispatch and is completed by DPD who will text you approx delivery time on day of delivery.

There are no additional VAT or duty charges applicable as we are based in Ireland.

Please note, we cannot ship to Isle of Man or Channel Islands


Continental Europe 

(countries listed only)  3-5 Day delivery from just €11.95

A selected Continental European delivery service is available from just €11.95 - €14.95 (depending on country). and European Deliveries are 3-7 days from dispatch depending on destination .

There are no additional VAT or duty charges for deliveries within EU.


_________________________________________________________________________

We use An Post for all our our Deliveries within Ireland and DPD for European and UK deliveries.

Destination Carrier Method

Order Value (€)

Time Charges(€)







Ireland (Incl N. Ireland)

An Post

An Post

up to €49

1-2 days

3.95

Ireland (Incl N.Ireland)

DPD/ Royal Mail

Courier

€49+

1-2 days

FREE
UK Mainland

DPD

Courier

All

2-3 days


€6.95


EUROPE -

France,Belgium, Germany, Netherlands, Luxembourg, Austria & Denmark 

DPD

Courier

All

3-5 days

€11.95


Europe -

Slovakia , Spain & Italy

DPD

Courier

All

5-7 days

€14.95


RETURNS & REFUNDS POLICY

Our Returns Policy

At Candlewarehouse.ie we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.


Change of Mind

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 30 days, with the order number issued at the time of shipment and we will issue a full refund for the price you paid for the item.

Defective items

You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

Delivery charges, gift wrapping and other services

Unless defective, we cannot refund the charges in returning the goods to us but we do refund the delivery fee if that was applied. 

To return an item

To return an item, please contact us by email info@candlewarehouse.ie or phone (045 409028) giving the reason for the return and the order number issued at the time of shipment, wrap the package securely and either send the package to the address below or we can arrange collection at our discounted rate of €5. - If the item being returned is faulty or an incorrect delivery, the collection fee does not apply.

Candlewarehouse.ie / Yankee Store
W7B Tougher's Business Park,
Newhall,
Naas,
Co. Kildare.

This returns policy does not affect your statutory rights.

Lost & Missing Deliveries

In spite of all our efforts, there can sometimes be unforeseen delays in delivery. If you believe the delivery is severely overdue , please send us an e-mail at info@candlewarehouse.ie and we will take appropriate action. (Please include the Order Number).

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