Shipping and Returns

COVID-19 Information - Updated 27th August

All delivery serices are now back to normal operations with only sporadic small local delays. We ourselves are experiencing very high level of orders and processinign may take a little longer. Currently most orders placed by 11am are dispatched the same day (Mon-Fri), we hope to revert back to our 3pm cu-off soon. 

Sending as a gift? - If the order is sent to a different person to the person ordering, we automatically leave out the delivery docket and add a card. To put a message on the card, just put the message in the comments box at checkout. 

All orders are dispatched from our warehouse / store in Naas Co. Kildare, Ireland  and we deliver to most EU countries. 

Ireland Delivery €3.95 / Free on orders over €49;    UK Delivery €6.95;     European Delivery €9.95

IRELAND - Delivery by An Post

Customer Service phone 045 409028 

(Monday to Saturday 9.30am to 5.30pm, Sunday 11.30am to 5.30pm)

Orders up to €49 have a delivery fee of just €3.95.

We use An Post for all deliveries within the Republic of Ireland and with the An Post new "try again" evening delivery service, if you are not in at first delivery attempt in the morning, in many areas they will automatically try again later the same day. 

GREAT BRITAIN - Delivery via DPD

Orders to Britain have a delivery fee of just €6.95 - UK delivery is 2-3 days from dispatch and is completed by DPD who will text you approx delivery time on day of delivery.

There are no additional VAT or duty charges applicable as we are based in Ireland. We are unable to ship to Channel Islands, Isle of Man and other off-shore islands

EUROPE - Fixed Rate Shipping Just €9.95 - Delivery via DPD

We Deliver to Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain & Sweden

As we are based in Ireland, Brexit will not affect our EU shipping.

(countries listed only)  3-7 Day delivery just €9.95

A subsidised Continental European delivery service is available for €9.95 and European Deliveries are 3-7 days from dispatch depending on destination .

There are no additional VAT or duty charges for deliveries within EU.

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We use An Post for all our our Deliveries within Ireland and DPD for European and UK deliveries.

RETURNS & REFUNDS POLICY

Our Returns Policy

At Candlewarehouse.ie we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

Change of Mind

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 30 days, with the order number issued at the time of shipment and we will issue a full refund for the price you paid for the item.

Defective items

You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

Delivery charges, gift wrapping and other services

Unless defective, we cannot refund the charges in returning the goods to us but we do refund the delivery fee if that was applied. 

To return an item - Customers in Ireland

To return an item, please contact us by email [email protected] or phone (045 409028) letting us know to expect your return (include the order number issued at the time of shipment)

Then wrap the package securely ensuring the jar lid is secured to the jar by masking tape or sellotape and preferably use the packaging the item was sent in.

Include the packing slip.

Then simply download the An Post "Return Pal" app from the app store and select "Candlewarehouse.ie" and complete the details. You can choose to have the item collected or you can drop it to your local post office.

Where a return is for  a change of mind, a collection fee of €3.95 will be applied to any refund. Where the return is due to an error of ours or a manufacturing fault, no fee applies.

Other Countries

For returns from other countries we have special rates (€12.10 - €18.35 depending on country) for DPD collections - please email us to arrange collection.

Candlewarehouse.ie / Yankee Store
W7B Tougher's Business Park,
Newhall,
Naas,
Co. Kildare.

This returns policy does not affect your statutory rights.

Lost & Missing Deliveries

In spite of all our efforts, there can sometimes be unforeseen delays in delivery. If you believe the delivery is severely overdue , please send us an e-mail at [email protected] and we will take appropriate action. (Please include the Order Number).