Shopping Cart Items: 0   Sub-Total : €0.00
Welcome, Guest ( Login )

Frequently asked questions

General Frequently Asked Questions (FAQs)


Delivery/Returns/Refunds Questions & Answers


Yankee Candle Product Questions (FAQs)


General Frequently Asked Questions (FAQs)


Delivery/Returns/Refunds Questions & Answers

  • Q: How much is shipping?

    A: Within Ireland, if your order is under €55, we charge a €3.95 shipping fee and for all orders over €55 we offer free shipping.

    UK Orders up to €95 have a delivery fee of just €6.95. For orders over €95 we offer free shipping.

    European delivery is available from €9.95 - €19.95. - See our main shipping page for the countries we ship to and the relevant rates.

     

  • Q: How long does it take to arrive?

    A: Once you receive an email to say the order has dispatched, it will be scheduled to be delivered the next working day. Normally orders received up to 1pm are dispatched the same day.

  • Q: What happens if the products are broken when I receive them?

    A: If the products were broken in-transit then please contact us and we'll sort it out for you.

  • Q: I ordered the wrong thing by mistake, can I return it?

    A: It depends on the product; anything that was customised for you is not refundable, but most other products can be returned. You must make sure that you've retained the original packaging (of the overall shipment, and of the product itself).
    Whether (and how) the items gets shipped back to us again will depend on the product in question.

  • Q: Which couriers do you use?

    A: Most of our domestic address deliveries are by An Post, deliveries to business addresses are normally made by DPD. If you have a preference of one delivery method over the standard on for your address, just put it into the comment box on the checkout page.

  • Q: Can I have my order delivered to my work address?

    A: Yes - there is no problem having orders delivered to a different address. Though sometimes we may call you to confirm some additional details.

  • Q: I've changed my mind, can I return it?

    A: Of Course you can. Products are returnable within 14 days but you unless it is being returned due to a fault you will need to pay return postage. Please contact us and we an have it collected at our preferred rate.


Yankee Candle Product Questions (FAQs)

  • Q: Does Yankee Candle use lead in their wicks?

    A: In order to eliminate any concern or confusion on the part of our customers and consumers in general, THE YANKEE CANDLE COMPANY WOULD LIKE TO ASSURE YOU THAT YANKEE CANDLE DOES NOT USE LEAD WICKS IN ANY OF THEIR CANDLE PRODUCTS. All Yankee Candle products are today manufactured with pure cotton wicks that are free from lead and completely safe.

  • Q: How can I keep my Yankee Candles looking their best?

    A: Candles will discolour or fade when they are exposed to intense light for extended periods. If possible, don't display candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Store candles in a cool, dry place. Wax will soften in temperatures over 80 degrees Fahrenheit - but as most Yankee.ie customers are in Ireland there's little chance of that!

  • Q: Why do the wicks get mushroom shaped sometimes?

    A: When a candle is consuming more wax than the flame can burn completely, carbon deposits may develop. This is most likely to occur when the wick is too long and needs to be trimmed. Blow out the flame, trim the wick (removing the carbon deposit) and re-light. Do not allow wick trimmings or other combustible materials to remain in the candle.

  • Q: Why is there a lot of smoke coming from the Candle?

    A: Heavy smoke coming from a candle is caused by either the wick being too long or the candle is in a draught. Simply blow the candle out and if the wick is more than 1/2 cm high, trim it and ensure when re-lit it is not near a draught, If the glass has been blackend, simply wipe with a damp cloth before re-lighting.

  • Q: How do you remove candle wax from fabric?

    A: If attempting to clean the item yourself, it is important to allow the wax to completely harden. Once hard, gently chip away the larger pieces of wax from the fabric. After much of the wax has been removed, run hot water through the fabric to loosen the remaining wax. Citrus based or oil based cleaners are most effective in removing stains.

  • Q: I want to use the empty jar for storage - how do I remove the metal wick base?

    A: The metal wick base has been glued in the center of the jar to prevent the wick from moving too close to the edge of the glass jar. To remove it, first be sure the jar is empty of wax. (Placing the jar in a freezer will help you remove left-over wax.) Then, simply pour enough rubbing alcohol (Isopropyl Alcohol and available in many chemists) into the jar to cover the base, and allow it to sit for a couple of days. The rubbing alcohol should soften the glue and release the base. - As for uses for the jars, the list is infinite, it even works as an amplifier for IPods!

  • Q: Why is there always wax left at the bottom of the jar?

    A: The glass may get quite hot on the bottom as the flame nears the base of the jar and most of the wax has been consumed. This safety mechanism helps prevent possible damage to the surface on which the jar is burning. However, you should also remember that candles should always be burned on heat resistant surfaces; i.e., trivets, plates or other appropriate holders. And also please NEVER leave a lighted candle unattended.

  • Q: I want to contact Yankee Candle directly - how can I do this?

    A:

    If you have any issue with a Yankee Candle product, it is the responsibility of the store you purchased it from to ensure your are 100% satisfied with your purchase. However, if you wish to contact Yankee Candle directly, their details are printed on all products and are as follows

    Yankee Candle Europe, Bristol Distribution Park, Bradley Stoke, Bristol. BS32 0BF. Tel 0044 1454 454 500

     

Categories

Mini Cart

Your Cart Is Empty

VIP Customer Email

Join our VIP customer email list to hear about Special Offers, New Fragrances, Promotions and more.

Email:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
0 Item(s)
€0.00